This Privacy Policy describes how HOME&HARMONY (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit our website, use our services, or make a purchase. By accessing or using our website, you agree to the practices described here.
If you do not agree, please discontinue use of our services.
We may update this policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted here with a revised “Last updated” date. Your continued use of the site constitutes acceptance of the updated policy.
We collect personal information necessary to provide our services, including:
Contact details (name, email, phone number, address)
Order details (billing and shipping information, payment confirmation)
Account information (username, password if you create an account)
Shopping activity (items viewed, added to cart, wishlist)
Customer support information (details you provide when contacting us)
We may also automatically collect technical information such as IP address, browser type, device details, and interactions with our site using cookies and similar technologies.
We use your personal information for:
Order fulfillment: processing payments, shipping, returns, and exchanges
Customer support: providing assistance and resolving issues
Marketing: sending offers and updates (you may unsubscribe at any time)
Security & fraud prevention: protecting our customers and systems
Service improvement: analyzing usage and improving our website and products
We use cookies and similar technologies to improve site functionality, remember preferences, and analyze traffic. Some third-party partners (such as Shopify and advertising providers) may also use cookies. You can adjust your browser settings to block or delete cookies, but this may affect site functionality.
We may share personal information with:
Service providers (payment processors, couriers, IT support, analytics)
Business partners (Shopify, marketing platforms)
Legal authorities (when required by law or to protect our rights)
Affiliates within our business group
We never sell your personal data.
If you post reviews or other content on our site, this information may be publicly accessible. Please exercise caution when sharing personal details.
Our services are not intended for children. We do not knowingly collect information from individuals under 16 years of age. If you believe a child has shared personal data with us, contact us to request deletion.
We take appropriate technical and organizational measures to protect your data. While no system is 100% secure, we work with trusted partners (e.g., Shopify) to minimize risks.
We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Depending on your location, you may have rights to:
Access the personal information we hold about you
Request corrections or deletion
Request a copy (portability) of your data
Withdraw consent for marketing communications
Restrict or object to processing under certain conditions
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling your request.
Your information may be transferred and processed outside your country of residence, including in the United States, Australia, or Europe. Where required, we rely on approved legal mechanisms (such as Standard Contractual Clauses) to ensure adequate protection.
If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied, you may lodge a complaint with your local data protection authority.
For any privacy-related questions or requests:
📧 support@homeandharmony.com
🕘 Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM