This website is operated by HOME&HARMONY. Throughout the site, the terms “we,” “us,” and “our” refer to HOME&HARMONY. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any services.
We may update or revise these Terms from time to time. It is your responsibility to check this page periodically. Continued use of the site following updates constitutes acceptance of the revised Terms.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.
Cooling-off period: the time frame in which the consumer may exercise their right of withdrawal.
Consumer: a natural person not acting in the exercise of a profession or business who enters into a distance contract with HOME&HARMONY.
Day: calendar day.
Continuous transaction: a distance contract relating to a series of products and/or services over time.
Durable data carrier: any tool that allows the consumer or entrepreneur to store information for future consultation.
Right of withdrawal: the option for the consumer to cancel the contract within the cooling-off period.
Entrepreneur: HOME&HARMONY.
Distance contract: an agreement concluded via online channels without the consumer and HOME&HARMONY being physically present together.
General Terms and Conditions: these Terms of Service.
Company Name: HOME&HARMONY
Email: support@homeandharmony.com (👉 vervang met jouw officiële e-mailadres)
Address: (👉 vul in zodra je officieel geregistreerd adres gebruikt)
These Terms apply to all offers, orders, and agreements between HOME&HARMONY and the consumer.
Before completing an order, the text of these Terms will be made available electronically in a format that can be saved and reproduced.
In the event of conflicting conditions, the consumer may rely on the most favorable applicable provision.
Offers are non-binding and may be adapted or withdrawn.
Products are described as accurately as possible; obvious mistakes or errors do not bind us.
Images are true representations of our products, but slight variations may occur.
Each offer includes information about:
The price (excluding clearance fees and import VAT where applicable).
Any shipping costs.
The method of conclusion of the contract.
Whether the right of withdrawal applies.
Methods of payment, delivery, and performance.
Validity of the offer.
The agreement is concluded when the consumer accepts the offer and meets the corresponding conditions.
If accepted electronically, we confirm receipt without delay.
We reserve the right to refuse or impose conditions on orders if we have good reason (e.g., non-payment risk).
Upon delivery, we provide:
Contact details.
Information on right of withdrawal.
Information on warranties and after-sales services.
Consumers may withdraw within 14 days after receipt without giving reasons.
Products must be unused, undamaged, and returned in original packaging.
Withdrawal must be notified in writing or by email within the 14-day period.
Return shipping costs are borne by the consumer.
Refunds (if applicable) are processed within 14 days after receipt of the returned goods or proof of return.
The right of withdrawal does not apply to:
Custom-made or personalized products.
Products unsuitable for return due to hygiene once unsealed (e.g., used bedding).
Prices remain fixed during the validity of an offer, except in case of legal VAT or tax changes.
Orders are executed with the utmost care.
Delivery occurs at the address provided by the consumer.
Delays or out-of-stock items will be communicated promptly.
Complaints must be described clearly and submitted within 7 days of discovering the issue.
We will respond within 14 days. If more time is needed, you will be informed.
These Terms and all agreements are governed by and construed in accordance with the laws of Australia (👉 of UK/USA, afhankelijk van je markt).
Unless otherwise agreed, payment is due at checkout.
The consumer is responsible for providing accurate billing and payment details.
Disputes that cannot be resolved amicably will be handled under the governing law stated above.
Obligations incurred before termination survive termination.
Consumers may terminate by ceasing to use our services and notifying us.
We reserve the right to suspend or terminate services if these Terms are violated.
These Terms and any policies referenced herein constitute the entire agreement between HOME&HARMONY and the consumer.
We reserve the right to update or change these Terms at any time by posting revisions on this page. Continued use of the site after changes constitutes acceptance.
For any questions or assistance regarding these Terms:
📧 support@homeandharmony.com
🕘 Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM