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Shipping policy

 

Complimentary Shipping

 


We offer free shipping on all orders — no hidden fees, no surprises.

 


 

 

Shipping Coverage

 

 

  • Where We Deliver: USA, Canada, Australia, United Kingdom, New Zealand, Hong Kong, Singapore, Japan, UAE, and Europe.

  • Future Expansion: We’re actively working on extending delivery zones to more regions soon.

 

 


 

 

Order Handling Time

 

 

  • Processing: Orders are prepared within 1–2 business days (Monday–Friday).

  • Cut-off Time: Orders placed before 5:00 PM (GMT+01:00, Amsterdam time) are processed the same day. Later orders are handled the following business day.

  • Non-Processing Days: No shipments on weekends or national holidays.

 

 


 

 

Estimated Delivery Times

 

 

  • USA / Canada / UK: 5–7 business days

  • Australia / New Zealand: 6–8 business days

  • Hong Kong / Singapore / Japan / UAE / Europe: 6–8 business days

  • Rest of the world: 6–8 business days

 

 


 

 

Shipping Method

 


We ship exclusively with trusted couriers like DHL and FedEx, ensuring safe and reliable delivery.

Once dispatched, you’ll receive a tracking number to follow your order to your doorstep.

 


 

 

Lost or Damaged Shipments

 


We take every precaution to ensure safe delivery.

 

  • Damaged Packages: If your order arrives damaged, contact us immediately with clear photos. We’ll arrange a replacement or refund.

  • Lost Orders: If your package goes missing, let us know right away and we’ll resolve it quickly.

  • Address Accuracy: Customers are responsible for providing correct shipping details. HOME&HARMONY cannot be held liable for delays or losses caused by incorrect addresses.

 

 


 

 

Returns

 


Need to make a return? Please see our Return Policy for detailed instructions.

 


 

 

Need Help?

 


📧 support@homeandharmony.com

🕘 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM